Policy

Privacy Policy

Sutcliffe (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and guidance from the Information Commissioner’s Office (ICO).

This policy will be continuously monitored and assessed against any new business practices and regulatory changes to continue to safeguard your privacy.
We will not share, sell or rent individual personal information without explicit permission. Information submitted to Sutcliffe is only available to employees managing this information.

Purpose of processing

We collect and process your personal data to:

  • Provide and manage our services
  • Communicate with you regarding enquiries or services
  • Improve our website and services
  • Conduct recruitment processes
  • Comply with legal obligations; and
  • Conduct marketing activities (where consent is given)

Lawful basis for processing

We rely on the following lawful bases under UK GDPR for processing your personal data:

  • Contractual Obligation: When processing is necessary for the performance of a contract with you
  • Legal Obligation: When we are required to comply with a legal obligation
  • Legitimate Interests: Where we have a legitimate business reason to process your data, provided that this does not override your rights and freedoms
  • Consent: Where you have provided explicit consent (e.g., for marketing communications)

Data controller

The data controller for all personal data collected via www.sutcliffe.co.uk is Sutcliffe, with the registered head office at 18-20 Harrington Street, Liverpool, L2 9QA. We hold responsibility for the data we collect and how we hold and use your personal data. We take necessary measures to protect the data from unauthorised access or loss.

Data collection

We may collect and process the following personal data:

  • Information about your use of our site, including pages viewed, traffic data, and location data
  • Information provided voluntarily by you, such as when you apply for a vacancy on our careers page
  • Information provided when you communicate with us by any means

We do not collect personal data about individuals except where there is a legitimate business requirement or when such information is provided voluntarily.

Use of cookies

Cookies provide information regarding the computer used by a visitor. We use cookies to improve your experience and gather statistical data about website usage. We categorise our cookies as follows:

  • Strictly Necessary Cookies: Essential for website functionality
  • Statistical Cookies: Help us analyse website usage and improve performance
  • Marketing Cookies: Used for personalised advertising and tracking

You can adjust your cookie preferences through your browser settings or our cookie consent banner.

Storing your personal data

The personal data collected is stored in Sutcliffe’s CRM system and other appropriate data management systems, both paper-based and electronic. Personally identifiable information will not be disclosed to any third party unless permission has been obtained from the users directly.

We regularly review our data retention policies to ensure:

  • Data is stored only for as long as necessary
  • Information no longer required is securely deleted
  • Invalid, out-of-date data is updated or archived

Marketing communications

We may send marketing communications if you have provided explicit consent. You have the right to opt out of receiving marketing material at any time by using the unsubscribe link in emails or contacting us at enquiries@sutcliffe.co.uk.

Third-party links

Where applicable, Sutcliffe may provide links to third-party websites. These links are provided as a service and are operated by independent entities with their own privacy policies. Providing third-party links does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their policy before sending them any personal data.

Social media

We may use a third party to manage our social media interactions. If you send us a private or direct message via social media platforms, the messages may be saved. Like other personal information, these direct messages will not be shared with any other organisation.

Your rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data under certain conditions
  • Right to Restrict Processing: Request that we limit the processing of your data in specific circumstances
  • Right to Data Portability: Request transfer of your data to another organisation
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
  • Right to Withdraw Consent: Withdraw consent at any time when processing is based on consent

Complaints

If you have concerns about how we process your data, you can contact us at:

Email: enquiries@sutcliffe.co.uk

Address: 18-20 Harrington Street, Liverpool, L2 9QA

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

ICO Contact Details

Website: https://ico.org.uk

Phone: 0303 123 1113

Updates to this Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

For further information, please contact us at enquiries@sutcliffe.co.uk.